Refund Policy

Digital delivery — sales are final

Our products are digital and delivered immediately. A Service is considered executed at the moment access to the Software is granted (for example, when a licence key is delivered or a subscription is activated) — not when you first use it. Once a Service has been executed, all sales are final, except as set out below or as required by applicable consumer law.

Cancellation before delivery

You may cancel an order at any time before the Service is executed (before access to the Software is granted) and receive a full refund.

Refunds for a non-working product

If a product does not launch — as recorded by our systems when the in-game menu is opened — you may request a refund, provided you first allow our team to help resolve the issue. A refund will not be granted where the problem is caused by your hardware, third-party software, or a game/platform update, or where you decline to follow our instructions to resolve a fixable launch issue.

A refund claim must be submitted no later than seven (7) calendar days from the date access to the product was granted.

Other exceptions

At our discretion, we may also issue a refund if you were charged more than once for the same order, or if a product was completely non-functional and our team was unable to resolve the issue within a reasonable time after you opened a support ticket.

How to request a refund

Open a support ticket from your account with your order details. The review period begins when we receive your request and lasts up to ten (10) business days. Approved refunds are issued using the original payment method where possible; for cryptocurrency payments, refunds are sent to the originating wallet or another method agreed with you.

Chargebacks

Opening a chargeback or payment dispute without first contacting support will result in immediate, permanent termination of your account. We take payment disputes seriously and will contest fraudulent claims. Please always reach out to support first — we will work with you to resolve any legitimate issue.

Your statutory rights

Nothing in this Refund Policy limits any mandatory refund or cancellation rights you may have under the consumer-protection law of your country of residence.

Contact

For refund requests or questions, open a support ticket or contact us at legal@asterion.pub.